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Contact Details:

Postal: P.O. Box: 1703, Durbanville, 7551.  

 Physical: Unit 11, 14 Tarentaal Crest, Okavango Ind, Brackenfell, 7556.

Office Number: 021 981 0245

Cell Number: 082 927 7701

Email: [email protected]

Returns Policy

RETURN POLICY


Last updated March 05, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within one hundred eighty (180) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Emergency Extreme CC
Attn: Returns
RMA #
Unit11, 14 Tarentaal Crest
Okavango Ind
Brackenfell, 7560 7560
South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Damaged or abused items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Warranty and returns policy in line with the South African Consumer Protection Act (CPA)

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]
 

 

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